Privacy policy

Last updated: 27 September 2026

1. Introduction

Hand Work Boutique respects your privacy. This policy explains how we collect, use, share, and retain personal information when you visit www.handworkboutique.com, place an order, or contact us.

Hand Work Boutique is operated by Faiza Mohsin, with its business address at:

122 PS, Chandni Chowk, Azam Cloth Market, Lahore, Pakistan

This policy describes our information practices. Where consent is required for a particular activity, we will request it separately.

2. Information We Collect

Depending on how you interact with us, we collect:

  • Contact and delivery information: your name, email address, phone number, billing address, and shipping address.
  • Order information: products purchased, order references, payment status, delivery details, and return or refund history.
  • Account information: details associated with your customer account, where you use one.
  • Communications: enquiries, feedback, and information you send through our contact form, email, WhatsApp, or social media.
  • Preferences: marketing subscription choices and other preferences you provide.
  • Technical information: information processed by our website platform, such as IP address, browser and device details, cookies, and website interactions.

An IP address or device identifier may constitute personal information. Information is treated as anonymous only when it cannot reasonably identify an individual.

Payment Information

[Identify the payment services used and explain what payment information Hand Work Boutique receives or stores.]

Please avoid sending sensitive personal information unless it is necessary for your enquiry.

3. How We Use Your Information

We use personal information to:

  • Process orders, payments, deliveries, returns, and refunds.
  • Communicate about purchases and respond to enquiries.
  • Manage customer accounts, where available.
  • Investigate fraud, payment disputes, and security incidents.
  • Maintain and improve the website and customer service.
  • Keep records required for accounting and legal purposes.
  • Establish, exercise, or defend legal claims.
  • Send marketing communications where you have subscribed or where otherwise permitted by applicable law.

You can unsubscribe from marketing emails using the link provided or by contacting us. Essential order and service messages may still be sent.

4. Cookies and Website Technology

Our website uses Shopify as its ecommerce platform. Shopify processes information to support services such as storefront access, checkout, customer accounts, and platform security. Shopify’s own practices are explained in its Consumer Privacy Policy.

Cookies and similar technologies help support website functions and remember relevant preferences.

Additional Analytics or Advertising Tools

[List the tools actually enabled, their purposes, the information shared, and the available consent or opt-out controls.]

Managing Cookies

You can manage cookies through your browser settings and any privacy controls available on our website. Blocking essential cookies may affect checkout or other functions.

5. Who We Share Information With

We share information where needed with:

  • Shopify and website service providers supporting the online store.
  • Couriers and delivery partners fulfilling orders.
  • Banks and payment providers processing payments or refunds through your selected payment method.
  • Customer support and communication providers used to respond to you.
  • Professional advisers or public authorities where necessary for legal, accounting, or regulatory purposes.
  • Other recipients you authorise.

We share information relevant to the recipient’s task.

Advertising-Related Sharing or Sale of Personal Information

[Confirm the store’s actual practices and describe any applicable choices. Do not state that information is never sold or shared for advertising without checking the enabled services.]

6. International Processing

Shopify and other service providers may process information outside Pakistan.

Where this occurs, we will meet applicable requirements concerning international transfers. Service providers’ privacy notices explain their processing locations and relevant safeguards.

7. Protecting Your Information

We use reasonable technical and organisational safeguards appropriate to the information we handle. No website, transmission method, or storage system can guarantee complete security.

If we become aware of a personal information breach, we will investigate and make any notifications required by applicable law.

[Before publication, confirm that this section reflects the safeguards and breach procedures actually in place, then remove this note.]

8. How Long We Keep Information

We retain personal information for as long as needed to fulfil the purposes described in this policy, including order administration, customer support, accounting, dispute resolution, and legal requirements.

Different records may require different retention periods. Once information is no longer needed, we delete it or anonymise it, subject to applicable requirements.

Retention Periods

[Insert the confirmed periods or criteria for order records, customer accounts, enquiries, and marketing records.]

9. Your Choices and Requests

You may contact us to request access to your information, correction of inaccurate details, account closure, or deletion of information we no longer need.

We will handle requests in accordance with applicable law and may need to verify your identity. Certain records may need to be retained for legal, accounting, fraud prevention, or dispute purposes.

You can withdraw a marketing subscription at any time.

10. Third-Party Websites

Our website may link to external websites or social media platforms. Their handling of your information is governed by their own privacy policies.

11. Changes to This Policy

We may update this policy to reflect changes in our services, technology, or legal obligations. The latest version will be published here with an updated date.

Where required, we will provide additional notice or request consent for relevant changes.

12. Contact Us

For privacy questions or requests, contact:

Hand Work Boutique

122 PS, Chandni Chowk, Azam Cloth Market, Lahore, Pakistan